While the cost, and time required, in training employees to communicate effectively may at first appear to be a vast challenge, the benefits attained from a written communication class are invaluable to organizations in business today. E-mail and voice mail messages, memos and reports, sales proposals and presentations can all be overwhelming and ineffective if they are too dense, irrelevant, or hard to understand. (Information Mapping) Simply, written communication, whether in the form of e-mails, letters or presentations, constitutes a firm's first impression and, usually, establishes a reputation.
             Why should an organization be concerned with the writing abilities of its employees? Because its clients are, is the best answer. In the article, 7 Tips for Fine-Tuning your Business Writing Skills, Lawrence Kohn said, "And they notice errors. A misspelled name is bad public relations. Vague phrases hinder productivity. And a condescending tone can cost you business". (Kohn, 1995, p. 45) Mr. Kohn (1995, p.45) also states that some people have said that writing is quickly going out of style with the advances in technology today, i.e. e-mails, voice mails, and online services. I, along with Mr. Kohn (1995, p.45), disagree with that train of thought. However, Mr. Kohn (1995, p.45) and I are in agreement that "computers, e-mail and fax machines have made writers out of us all". Almost all communication in the business office has become written, thus, the ability to write clearly and concisely is more important now than ever.
             We use emails and memos to communicate with each other, our clients and with our prospective clients. We want to put our best foot forward and make a good impression. One of the best ways to do that, in my opinion, is to ensure that all employees know how to write effectively.
             The cost of training employees to communicate effectively can be astronomical when businesses use outside agen...