It is not surprising that Arthur Reed is having problems filling his
temporary summer work positions given that the workers who take these
positions are given no guarantee about how many hours they will be working,
were denied benefits, and were required to cover the costs of their own
equipment and to pay union dues. It would have to be a very poor work
environment indeed that would make such a job attractive. Reed has in the
past required temporary workers to be on call for different shifts,
apparently without compensating them for the time that they have to sit
around waiting to see if they will be brought into work, making the job
even less attractive. While there is likely always to be a certain amount
of turnover in a job that pays relatively badly and involves a lot of hard
physical labor, there are certainly a number of steps that Reed could take
All of these steps fall into the category of making the job more
rewarding: His previous workers have not left for random reasons but rather
because the rewards offered were simply not sufficient for the work
required. It is a common flaw of managers to believe that people should
simply be happy to have a job of any sort and not to be too particular
about its rewards; workers, of course, have a very different perspective on
Among the possible steps that Reed can and should take to improve the
situation for his workers are the following:
• The company should provide the steel-toed boots that the workers
are required to wear. There will of course be a cost to the
company in doing this, but it will be relatively small (since
there are only a few temporary workers at a time) and the
company can spread the cost over time as more workers (with
different-sized feet!) are hired. It is not reasonable to ask
...