In order to understand the dynamics of communication management, it
is first imperative to look at one of the issues that prevail in the
workplace environment: gender diversity in terms of communication. Looking
at the communication styles of females and males is important because in
this issue lies the solution in ascertaining whether communication and
interaction are indeed gender-based or not.
Conversational styles adopted by males and females provide a clue in
determining the relational systems existing between males and females in
the workplace. For many years, research and studies on communication in
the workplace persisted that there is a dichotomy, or difference, between
male and female communication styles.
The male-female dichotomy in communication is determined through
conversational styles used by people in the workplace. Men are generally
perceived as direct, confrontational, subjective and dominant, and
assertive in conversing with people. Women, on the other hand, are the
exact opposites of men, utilizing indirect, consensual, objective and
cooperative, and non-confident and -authoritative conversational styles.
Assumptions illustrating these male-female dichotomy in communication
and interaction dynamics in the business setting are shown in the study of
Zielinski (1998) on the oral communication skills of males and females
during business public presentations. In the study, Zielinski discussed
how male presenters are characteristically perceived as confident and
better than women presenters in delivering oral presentations. The
scenario of orally presenting in front of a large group of business people
is chosen how assumptions about how male and female conversational styles
are played out in front of a large audience. The author goes on to
describe the emerging characteristic of male and female conversational
style during public presen...