A recent organizational problem occurring in my work place relates to
a situation where a personal banker is thought to be forging customer
signatures on loan paperwork. As bank manager, I have to confront this
employee in regards to the actions they have been accused of. This problem
will now be considered by applying critical thinking to it. This will
begin with a description of the setting, proceed to a framing of the
problem and a consideration of the types of thinking used. Finally, other
forces of influence will be considered. This consideration will allow the
problem to be understood in more detail, with this assisting in finding a
The setting is an organizational one, where in the bank environment I
am the bank manager and the banker is an employee. This setting puts me in
a position of authority, and the banker in a position of subordination.
This includes the banker as a subordinate to myself as manager, and also to
the bank itself, since their actions are controlled by the bank. In
addition, the banker has been an employee for a long time, while I am a new
The first way the problem can be framed is by assuming that the
accusations about the banker forging signatures are true and considering
why the banker would choose to forge customer's signatures. This framing
of the problem considers the situation from the moral viewpoint of the
banker. It will be assumed that the banker would consider the forging of
signatures wrong. The fact that they are forging signatures then suggests
that there is some other reason that overcomes their knowledge of the act
as wrong. This other reason results in a justification of their actions.
This leads to the question of what reasons the banker could have for
forging signatures, which leads to various possibilities. One possibility
is that the banker is simply lazy or incompetent and prefers to forge
signatures, th...