According to Muffatto and Payaro, companies which move their
operations to the internet have done so by way of taking full advantage of
the technology which is available at any given time. When the industrial
revolution occurred, businesses that did not convert their manufacturing
systems to an assembly line, and continues to manufacture products by hand
were at a competitive disadvantage to those who made the investment in
assembly line machinery. Fro example, a shop which manufactured
automobiles one or two at a time could not stay competitive with the Henry
Ford Company which was able to produce dozens of completed vehicles each
day. Many qualified automobile companies ceased to operate soon after
assembly line technology came to the auto industry.
In the same way, today a company or organization which does not
invest into internet based marketing, sales, procurement and fulfillment
systems has no opportunity to compete with the digital company. Companies
which have leverages their information management in company intranets can
access total Customer relationship information at the touch of a button
from any sales office, at any time. Customers who receive this kind of
service will soon leave the non-digital vendors, if for no other reason
because of the sales and service accuracy they receive. Information
systems play a dynamic role in today's business organization. In order to
become a profitable player in a worldwide market, BPS needs powerful
information and communication systems (Laudon, p.5).
The backbone of their information management structure is the
internet. The Internet has become the number one tool for collecting and
disseminating sales and marketing data because information on the internet
can replace costly printed brochures, catalogues, and other promotional
literature. Information which is availability via the internet is
instantaneous,...