After gathering information, the main concern in conducting all case
studies of problem situations, involves understanding and identifying the
problem, defining goals and objectives, and evaluating the effects of the
Problems
Faith Community Hospital, is experiencing several problems that
combine under the categories of communication, ethical concerns, and
The first area of difficulty in the hospital involves extensive
communication problems, including, lack of regular all-staff meetings,
effective method of communicating policy (including legal, ethical, and
belief-based), a way to distribute directives concerning action plans for
when ethical issues arise (and a write-up on how to identify those
situations), a compelling patient-education policy, a way to evaluate staff
knowledge about ethics, and the legal aspects of ethics in healthcare, and
an advertising campaign to attract new patients.
The second problem area has to do with "ethical issues." They
include the lack of staff support in belief/ethical decisions made by
patients, lack of patient concern for hospital policies, a clash between
patient/doctor vs. the hospital, and a problem with staff either, allowing
personal belief to go against hospital policy (the pharmacist), or hospital
policy (or pro-hospital policy) to go against the best interest of the
The third problem area involves organization.
The lack of organization of the hospital is extremeâ€"so much so that
the hospital's own CEO has no concept of what his role is, or how he can
solve the problems the hospital is experiencing.
Specifically, the hospital suffers from a lack of organization in
operational organizationâ€"there is some level of confusion over individual
staff's roles in dealing with problems, especially when they are of an
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