Conflict Management Styles

             The "fight or flight" theory of animal behavior dictates that in a
             conflict situation the parties engaging in the conflict will choose either
             confrontation or avoidance. These behavior patterns revolve around an
             innate sense to protect oneself from harm and preserve integrity of values,
             and can be witnessed in all social animals, including humans. While the
             choices seem simple, stay or leave, a range of sub-actions can also be
             considered. The styles of conflict management include competition,
             collaboration, compromise, accommodation, and avoidance.
             While conceptually distinct, the five behavioral styles of conflict
             resolution do incorporate two other dimensions: the degree to which
             individual interests will be preserved and the extent of concern for the
             other party's interests. With competition the concern for the competitor
             is of highest order while with avoidance self-interest is of least concern.
             Accommodation is the first degree of interaction beyond avoidance, paying
             greater concern to the competitor than to self. Compromising is a joint
             attempt at satisfying an equal number of needs of each party, while
             collaboration considers both interests to be of high concern.
             In the collaborative problem-solving style, a cooperative resolution
             is defined enabling all to win. The solution will meet the different
             interests brought into the situation and a good relationship can be
             maintained. In order for the goals and objectives of all parties to be
             satisfied, an integration of perspectives is considered, information
             shared, alternatives sought, and ultimately a mutually beneficial solution
             agreed upon. Protecting the relationship would also prove effective if
             future conflict were to arise by generating a foundation of trust and
             support. Thus, collaboration would yield the ideal and most productive
             solution, and is more often seen when the parties in an organizati...

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