The "fight or flight" theory of animal behavior dictates that in a
conflict situation the parties engaging in the conflict will choose either
confrontation or avoidance. These behavior patterns revolve around an
innate sense to protect oneself from harm and preserve integrity of values,
and can be witnessed in all social animals, including humans. While the
choices seem simple, stay or leave, a range of sub-actions can also be
considered. The styles of conflict management include competition,
collaboration, compromise, accommodation, and avoidance.
While conceptually distinct, the five behavioral styles of conflict
resolution do incorporate two other dimensions: the degree to which
individual interests will be preserved and the extent of concern for the
other party's interests. With competition the concern for the competitor
is of highest order while with avoidance self-interest is of least concern.
Accommodation is the first degree of interaction beyond avoidance, paying
greater concern to the competitor than to self. Compromising is a joint
attempt at satisfying an equal number of needs of each party, while
collaboration considers both interests to be of high concern.
In the collaborative problem-solving style, a cooperative resolution
is defined enabling all to win. The solution will meet the different
interests brought into the situation and a good relationship can be
maintained. In order for the goals and objectives of all parties to be
satisfied, an integration of perspectives is considered, information
shared, alternatives sought, and ultimately a mutually beneficial solution
agreed upon. Protecting the relationship would also prove effective if
future conflict were to arise by generating a foundation of trust and
support. Thus, collaboration would yield the ideal and most productive
solution, and is more often seen when the parties in an organizati...