As a valued customer, we demand a high level of quality from Thurmont. We
             have found that attention to quality improves our operating efficiency and
             decreases cost and that lack of quality results in lost business, lost
             workers and negative impact on the bottom line. Quality represents the
             success of Thurmont's materials, end product, workers and processes in our
             We expect all materials to be free of manufacturing defects such as moldy
             lumber, bowed studs and material shortages. We insist that all products be
             built exactly to our design specifications. And, we require superior
             products that are durable and well crafted.
             To compete in the highly competitive construction market we need to have a
             highly responsive customer service and technical service departments to
             quickly resolve issues and we need to interface with a knowledgeable staff.
             In particular, it is very important for our corporate purchasing and ASD
             departments to maintain an open line of communication with Thurmont.
             Because our company maintains just-in-time inventory operations, Thurmond
             must facilitate upside production flexibility/material availability to
             quickly respond to unplanned orders and must also provide accurate delivery
             Ultimately, quality is about staying in business. Our quality requests may
             seem high, but our own customers are just as demanding. If at any time
             Thurmont's materials, end product, workers and processes don't work for us,
             this will impact the way we are perceived by our customers and possibly
             cause them to look else where for a vendor.
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