This is a feasibility study for Clinical Study Applications, Inc. on
             the need for, and benefits of, installing and utilizing a real-time instant
             messaging communications program for use between CSA's offices in Arizona
             and Wisconsin. The paper will look at the technology involved in computer
             based instance messaging software, (IM), the various instant messaging
             packages available, and what can be the advantages for companies whose
             employees use instant messaging to communicate between offices or while on
             the road. This study will also address concerns such as the security issues
             and potential abuse of instant messaging, and how these concerns can be
             Instant messaging was once the domain of teenagers who had found the
             high-tech equivalent to passing notes in class. They used the Internet and
             on-line services to chat from their computers. Nevertheless, with 600
             million messages being sent on a daily with America Online's messaging
             service alone, plus the huge volume of messages being sent by other popular
             instant messaging services such as Yahoo, ICR, MSN Messenger and Lycos
             Instant Messenger, use of this service has clearly moved to the mainstream.
             Adults inside and outside of the office find instant messaging an easy,
             convenient way to communicate with friends, family and colleagues with more
             immediacy than e-mail and without the expense of long-distance cell and
             In addition there has been rapid growth in what is called short
             message service, (SMS), on mobile phones. This means that the same types
             of short "instant" messages that are being sent over the Internet are now
             being sent to and/or between mobile devices, most commonly phones.
             According to Uday Shukla, (2002), enterprise use of IM is growing at
             approximately 20 percent annually, and is expected to be in use by 70
             percent of all companies by the end of 2002. By 2005, the use of instance
             messaging ...