The analysis of the present situation of the hospital should start
             and the identification of the problems should start with a quote from the
             mission statement: "â€to promote the health and well-being of the people in
             the communities we serve through a comprehensive continuum of services
             provided in collaboration with the partners who share the same vision and
             values". We have from the very beginning to of the coordinates under which
             the hospital operates: providing services and working with specific
             partners. This immediately brings us to two of the main problems.
             Let's take the first issue: providing services. As it is presented
             in this case study, the health industry has several particularities with
             regards to providing services. Contrary to other services, a hospital has
             to take into consideration several delicate factors when providing a
             service, like ethics, like the customer's background, social and financial
             condition, religion or moral code. The moral and ethical code for the
             doctors is perhaps the most delicate problem, because the doctors have
             taken an oath to "do all that we can" for a patient, however, in some
             cases, not doing anything seems to be a more appropriate solution. A first
             problem that appears in this case is of an ethical and moral nature: when
             do you provide a service and to what degree' Of course, the appropriate
             answer would be to anyone and at the highest degree, however (as the case
             study points out), what is to be done with the patients who refuse
             treatment, with those who are terminally ill and with those who refuse a
             certain treatment because of their religion (some sects refuse surgical
             treatment for example). How are these moral issues to be handled'
             A second issue that comes to mind when reading the case study and the
             second identified problem is given by the fact that, as a provider of
             services, a hospital like any other business has cos...