Quality assurance and control and productivity usually seem to share a see-saw in any business. I am asserting this taking into consideration the fact that, in order to make sure the product is at its highest quality, you need to spend more time ensuring quality control. This, however, is not only non-productive and decreases the productivity of the company (considering the fact that you produce less because you verify more), but also increases the costs, most of the costs that will not be recuperated later on.
In order to exemplify my statement, we will be considering the case of a company producing any type of goods. The chain of the product is rather simple and could be summarized into two large parts: production itself and marketing and sales. Assuming that the company has a well-developed market, with an increasing potential target, we will be facing two types of decisions: (1) spent all the time producing, ignoring thus the quality assurance and control and (2) allocate more time, effort and
resources towards the quality assurance process. The first what-if scenario is pretty straightforward. Indeed, if the company has a well-established market, we may assume that it will be able to produce as much as possible and sell to the already developed clientele.
In this case, the company has a very low stock value, because the inventory turnover is high (the company sells as fast as it produces). However, in this case, quality assurance and control is neglected, thus creating the premises for lower quality products. This has a double impact. On one side, this is a positive impact, because the production cost is more economical, as the company has decided to spend less on the quality assurance process. Lower production costs will mean higher profit margins for the company. However, on the other side, we have to consider the negative impact this will have on the company's image: the clientele will either get
...