The motivation situation at MRI Center would probably be considered
above average by most employees, particularly in the current more work for
the same pay' business environment. MRI Center mixes a combination of old-
school motivators, including bonuses and gifts' such as golf days, with
intrinsic' motivational methods. By and large, supervisors are not
expected to berate subordinates; they are expected to treat them, even in
challenging situations, with the same courtesy the entire staff is expected
to extend to doctors and patients visiting the facility, no matter how
demanding those doctors or patients, each in his or her own way, might be.
Recognition, in general, is used as a motivating factor at MRI Center.
However, it may not be done consistently enough; there is no specific
training, and there is no specific format or group of formats to be
followed. While it is nice to have leeway, perhaps setting a floor value
for recognition would improve that aspect of MRI Center's recognition
efforts. Ventrice has noted not only that recognition is at the core of
all effective employer-employee relationships, but also "it's a kind of
glue that holds strong businesses together." (Incentive, 2003)
Currently, it also appears that job satisfaction is an area in which
more specific work might be done. Except for twice-yearly reviews, there
is no way for managers to discover whether people are deriving
satisfaction, as well as money and perks, from their jobs at MRI Center.
Because it is a medical facility, it is apparent to most employees most
days that they must present a cheerful disposition, whether or not they
really feel that way. Adding some method of determining the satisfaction
levels of employees would enhance the motivational atmosphere.
Another motivator is found in confidence. If an employee fails at a
task, sometimes even once, that employee might expe...