Possible applications of the Internet in the marketing mix are:
• Product - Product variety, product customization and product support
are three components of the product marketing mix that have been
affected by the Internet. Consumers desire expanded choices when e-
shopping compared to a bricks-and-mortar experience for products such
as books, music and even clothing. Customization is achieved through
made-to-order technology, with Dell as an example in the computer
business. Access to product support is facilitated by the Internet
(24/7 access to FAQs, trouble-shooting and even e-support through
• Placement - The distribution channel can become direct manufacturer-to-
consumer, thus eliminating distributors and retailers. For example,
software, music and magazines can go straight to consumers
electronically, bypassing all other steps in the traditional
distribution channel. Tangible products such as clothes or books
require an intermediary step (shipper), but the Internet streamlines
the producer-to-consumer channel.
• Price - Price savings can arise by employing the Internet. In some
cases, brick-and-mortar establishments can be eliminated or down-
sized. Savings achieved through distribution channel efficiencies can
be passed directly to the consumer. Technology can also support
product customization at little or no cost to the manufacturer, thus
adding a value-added benefit at no cost to either the supplier or
• Promotion - Direct marketing to target markets occurs by allowing
consumers to opt-in (and opt-out) to bulletins and newsletters that
are self-selected. E-marketing can be more cost efficient than other
traditional media, although e-ad effectiveness is not f
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