To effectively make decisions, one should always use the nine-step
decision-making process. First, one must identify the problem at hand.
They must then define the criteria, goals and objectives they wish to
achieve, and then evaluate the effect of the problem. Next, one must
identify the cause of the problem and then frame alternatives. An
evaluation should then be done on the impact of these alternatives, and an
alternative should be selected. The process is not complete at the
selection of a solution, however. One must then measure the impacts of the
decision, as well as implement the decision.
The problem in the scenario presented is that the CEO of the
company is micromanaging his employees. This includes bypassing two levels
of management in place to watch over staff level employees. The CEO
demands to know even the smallest details of the most mundane items.
The goal of the scenario is to get the CEO to not micromanage,
especially in areas in which he truly is not effective. As CEO, he should
be focused more on the overall strategy of the company, not on the
intricate details. His efforts should be on establishing the direction and
vision of the corporation, and ensuring that his managerial staff is
performing to achieve these organizational goals.
There are several effects that have manifested due to the CEO's
micromanagement. Most pronouncedly, an employee has quit due to the CEO
holding up his performance review. As an example of his micromanaging, the
CEO has established a policy of signing of on each performance review. Due
to time constraints, of the CEO, this employee's performance review is long
overdue. This situation cost the company a valuable employee, and
certainly more are to follow if the trend continues.
In addition, the CEO's demands to know each and every detail about
items that he really should not be concerned w...