The cultural norms in an organization are the behavior patterns that are typically seen. These are learned behaviors from organizational members, formed by the values, beliefs, attitudes, and behaviors within the organization's culture. These shared values and beliefs guide the thoughts and behavior of the members. The Organizational Culture Inventory (OCI) that was performed for Highmark Blue Cross Blue Shield, in Pittsburgh, where I worked as a claim processor, gave a comprehensive picture of the culture within the organization. It accurately depicted the organization's culture in terms of norms and expectations, for the 12 behavioral styles. It was demonstrated that Highmark operated in a fairly average cultural norm environment. No major problems were noted; however, there is still room for improvement.
             The Constructive Norms, which are cultural styles promoting satisfaction behaviors, were one of the areas the Circumplex indicated my company could improve upon. In a Constructive Culture, organizational members interact with each other in such a way that their interactions help others to be successful. This type of culture is a positive environment that not only facilitates productivity, but job satisfaction as well. In this type of environment, organizational members feel that their efforts are appreciated and receive the recognition they deserve. This type of culture allows the organization to react efficiently and effectively to changing market conditions, allowing them to be more competitive in the marketplace.
             Highmark scored in the medium range for all four segments represented on the Circumplex. The highest score for this style was approximately in the 65th percentile, in the self-actualizing segment, because Highmark does value creativity, as well as quality over quantity. Members at Highmark are encouraged to think outside of the box, as well as perform even the simplest of tasks well.. The affilia...