Productivity is probably the most important factor when determining an economy's health degree. It is generally defined by "the amount of output per unit of input".1 Economic welfare depends on the rate of productivity growth. As Governor Ben S. Bernanke stated in 2005, "the most important economic development in the United States in the past decade has been the sustained increase in the rate of growth of labor productivity, or output per hour of work".2
             Infinity Furniture is a company specialized in manufacturing and selling chairs and other custom furniture (like contemporary chairs, classic chairs, tables, benches, bar stools and lounge chairs) for hotels, restaurants, banqueting halls, and casinos.
             Although the company offers good quality custom furniture, with a price to match, the forecast sales objective for the previous year has not been attained, as only 50% of the manufactured goods have been sold. Given the fact that the goods' quality and price are equitable, that the demand has not been fully covered, it is clear that this negative situation can only be put on the Sales Department's back, on the sales agents respectively. In other words, there is a problem, or certain problems, among the sales Department's employees that led to this situation.
             The problem is that the sales agents were able to sell only half of the manufactured goods. The cause of the problem may either be the department's bad management only, or it may be both the bad management and employees' poor professional performance.
             In order to find the true cause of this problem and eliminate it, an investigation within the department's personnel must be conducted, along with the Human Resources Department.
             For such an analysis, the human resources portfolio must be established, according to which the employees are grouped in a performance-potential matrix that has the following categories: probl...