The purpose of the responsibility matrix is to state who is responsible for
different parts of a project and who has authority to make or approve
decisions. Projects can suffer when too many groups consider an activity as
their responsibility. The responsibility matrix dramatically improves
project communication, not only by identifying who's in charge and who's
doing the work, but also groups that need to be consulted and those who
merely need to know what's been decided.
Here are a few of the benefits that the responsibility matrix provides:
> Resolves conflicts over who's responsible - Reviewing the responsibility
matrix with stakeholders during project planning can identify areas of
the project that have multiple groups who think they're in charge. By
working through disagreements at the beginning of a project, one can
resolve those conflicts before someone has to make an important decision.
> Identifies orphaned areas of the project - In a project scenario, there are
many tasks that may have been dropped for work that groups consider
someone else's responsibility. If the responsibility matrix shows that no
one is responsible for doing the laundry, the project environment could
> Clarifies interaction between stakeholder groups - Projects often require
complex interaction between groups, each of which contributes to deliver
the solution. The responsibility matrix outlines the interactions between
groups within the project team as well as between the project team and
groups outside of the project, which is especially helpful in today's
business world, with outsourcing, partnering, sub-contracting, and other
arrangements between organizations.
The responsibility matrix shows four levels of responsibility,
from those who need to be notified when something happens to those who have
the final say. How...