Having advanced schooling is a necessity for a position as the hotel manager (Hotel and Lodging Management Par. 1). Any practical knowledge you gain through experience is very important. A degree in hotel management can be offered at many educational institutes (Hotel and Lodging Management Par. 2). You will need to get a bachelor or associates degree to become a Hotel Manager and go through the training process needed to become a manager. Managers have a lot of responsibilities when they are in charge (Hotel and Lodging Management Par. 3). A Manager has to make sure everything is run correctly, and they have to oversee everything personally in a hotel or hire a staff to overlook everything and make sure everything is run correctly. You have to make a good first impression as a hotel manager, as that is essential to pleasing any customer (Howard, Par. 3).
             Something that happens during a guest's visit will stick in their head and become a memory associated with your hotel, and it is your job to make sure it is a positive memory (Howard, Par.8). Some hotels are so obsessed with customer satisfaction that they will count the number of times you smile in an interview (Bloodwell Par. 1). The friendliness of staff is nearly as important as actual accommodations to many people in the hotel management world. A hotel staff must wear clean and tidy uniforms as they must be able to make a good impression on anyone that walks through the doors. A staff member has to be prepared to deal with and handle any dilemma or situation that takes place inside a hotel. Any staff member has to be able to possess the ability to answer a phone in a polite manner and be well aware of room rates, room availability, and anything relating to a special event or any room rate deals that are taking place. Another thing that a staff must be ready and prepared for is a strange occurrence taking place (Bloodwell Par. 3). Examples of strange occurrences would be someo...